Refund policy

Please note we do not allow returns on our clearance items unless the product is faulty.

This applies to items purchased from this site only.

Please note that we are unable to process a refund or replacement unless we have the item back with us. In the event that the item is so damaged that it can not be returned to us, this will be decided for on a case-by-case basis.

Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened with seals, packaging and shrink-wrap intact and we will issue a full refund or credit note to the value of the item. This means a visual inspection and not a product trial.

For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the cost of returning the goods to us unless the wrong product was delivered, or the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice so that we receive it within seven working days of the day after the date that the item was delivered to you.

Any Post & Packing charges by JRL UK will not be refunded if goods are returned to us by the customer or by any of our courier services (after several attempts without success) unless the wrong product was delivered, or the item is faulty.

Please note: we can only accept the return of opened items if they are faulty.